TY - BOOK AU - Nelson-Jones,Richard TI - Introduction to counselling skills: texts and activities SN - 9781446210598 (hbk.) AV - BF637.C6 N435 2013 U1 - 361.06 22 PY - 2013/// CY - Los Angeles, Calif., London PB - SAGE KW - Counseling N1 - Previous ed.: 2009; Includes bibliographical references (p. [319]-324) and indexes; Introduction. Who are counsellors and helpers? -- Creating communication skills and feelings -- Creating mind skills -- The counselling and helping process -- Counselling and helping relationships -- The relating stage. Understanding the internal frame of reference -- Showing attention and interest -- Reflecting feelings -- Starting the counselling and helping process -- Managing resistance and making referrals -- The understanding stage. Assessing feelings and physical reactions -- Assessing thinking -- Assessing communication and actions -- Challenges, feedback and self-disclosure -- Monitoring, summarizing and identifying skills -- The changing stage. Helping to solve problems -- Coaching skills : speaking, demonstrating and rehearsing -- Improving communication and actions -- Improving thinking -- Negotiating homework -- Conducting middle sessions -- Terminating counselling and helping -- Further considerations. Relaxation interventions -- Managing crises -- Multicultural and gender aware counselling and helping -- Ethical issues and dilemmas -- Training groups, supervision and support -- Using technology in counselling / Jane Evans -- Becoming more skilled and human ER -