TY - BOOK AU - Sully,Philippa AU - Dallas,Joan TI - Essential communication skills for nursing and midwifery T2 - Essential skills for nurses series SN - 9780723435273 (alk. paper) AV - RT23 .S85 2010 U1 - 610.7306 22 PY - 2010/// CY - Edinburgh, New York PB - Mosby/Elsevier KW - Communication in nursing KW - Nurse-Patient Relations KW - Communication KW - Midwifery KW - methods KW - Nursing Care N1 - Includes bibliographical references and index; Reflecting on practice -- Ensuring respect and dignity -- Empathy and comfort skills -- Interview and assessment skills -- Assertiveness, advocacy, and negotiation skills -- Communicating where barriers exist -- Managing difficult situations -- Working in groups and teams -- Teaching skills ER -