TY  - GEN
AU  - w.cortada ,james
AU  - Woods,John A.
TI  - The quality yearbook 1995
T2  - 10729135
SN  - 9780070240469
U1  - 620.004 22
PY  - 1995///
CY  - New York, NY
PB  - McGraw-Hill
KW  - Total quality management
ER  -