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Ciampa, Dan.

Total quality : a users' guide for implementation / Dan Ciampa. - Reading, Mass. : Addison-Wesley, 1992. - xxvii, 269 p. : ill. ; 21 cm. - Addison-Wesley OD series . - Addison-Wesley series on organization development. .

Includes bibliographical references (p. 263-269).

9780201549928


Production management--Quality control.
Quality control.

TS156 / .C56 1991

658.562 / TOC